How to Open a Support Ticket
If you need assistance with your CJS Host service, you can contact our support team by opening a support ticket from your Client Area.
Support tickets allow our team to investigate your issue and keep your conversation organized.
Step 1: Log in to your Client Area
Sign in to your CJS Host account.
Step 2: Open the Support section
Go to the Support section and select the option to create a new support ticket.
Step 3: Choose the appropriate department
Select the department that best matches your issue.
For example:
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Technical Support
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Billing
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Domains
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Sales
The available departments may vary.
Step 4: Enter a clear subject
Use a short description of your problem.
For example:
Website showing a 500 error
is better than:
Help!!!
Step 5: Explain the problem
Provide as much useful information as possible.
Include:
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Your domain name
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What you were trying to do
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What happened
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Any error message displayed
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When the problem started
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Steps you have already tried
If possible, include screenshots showing the problem.
Step 6: Submit the ticket
Review your message and submit the support ticket.
Our support team will review your request and respond through the support system.
Tips for faster support
A clear support request helps us investigate your issue faster.
Instead of:
My website doesn't work.
Try:
My website example.com has been showing a 500 error since this morning. I recently installed a plugin and the error appeared afterward.
Security
Never include sensitive credentials such as:
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Account passwords
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Credit card numbers
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Payment PINs
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Authentication codes
If support requires temporary access for troubleshooting, follow the secure instructions provided by the support team.
Related articles
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How to Check Your Support Tickets
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How to Log In to Your Client Area
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My Website Is Not Loading
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My Website Is Showing a 500 Error
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How to Contact CJS Host Support
